Network Operations Technician

** Overview*
* *
* Job Title:

** Network Operations Technician

** Department:
** Technology

** Reporting To:
** Senior Director, Network Operations

*
* Employment Type:

** Full Time

*
* Location:

** Philadelphia - Hybrid

** Overview:*
* We are the second largest radio broadcaster in the United States, with over 240 terrestrial radio stations spanning across 48 cities, delivering audio to tens of millions of people a day, without exaggeration. This also includes our  streaming platform, and 2500+ owned and operated podcasts in addition to our on-demand content.

We are seeking a highly skilled and motivated
** NOC Technician
** to join our Network Operations Center (NOC) team. This role is critical to ensuring the reliability, stability, and performance of our broadcast and streaming infrastructure.

You will maintain a
** birds-eye, over-watching view of the company's technical operations** , proactively monitoring systems, responding to incidents, and working closely with engineering, content, IT, and local market teams. When issues arise, you help _save the day_ quickly identifying, troubleshooting, and resolving problems before they impact the consumer experience.

** Responsibilities*
* ** What You'll Do:*
* + Monitor the end-to-end operation of audio streaming services, broadcast radio stations, on-air automation systems, Audacy's digital stack and streaming equipment to ensure optimal performance and minimal downtime.

+ Maintain continuous oversight of critical elements of the company's technical infrastructure across all markets.

+ Actively seek out issues by learning system patterns and identifying potential problems before they impact the consumer product.

** Incident Response & Troubleshooting:*
* + Monitor automated and end-user incidents, troubleshoot issues remotely, and resolve problems efficiently.

+ Provide direct technical support to local market engineers, board operators, network operations teams, digital content providers and managers, and streaming distribution partners.

** Streaming Quality & Optimization:*
* + Assist in configuration, optimization, and performance tuning of production and streaming infrastructure.

** Automation & Proactive Monitoring:*
* + Utilize automated monitoring tools to proactively detect and address potential service interruptions.

+ Monitor backup transmission sites and streaming failover systems to ensure redundancy and reliability.

** Reporting & Documentation:*
* + Create and maintain reports on system uptime, equipment failures, backup transmission utilization, and other key performance metrics.

+ Maintain detailed logs and documentation of incidents, resolutions, and system changes.

+ Prepare reports for performance analysis and management review using tools such as Confluence, Jira, and Zendesk.

** Collaboration & Program Development:*
* + Work closely with engineering, content, product, and digital teams to deploy new technologies, updates, and enhancements.

+ Assist in the development, organization, and ongoing improvement of NOC programs and procedures.

+ Communicate regularly with local market engineers to ensure alignment with NOC processes and actions taken in their respective markets.

** Qualifications*
* ** More

About You:

*
* *
* Required:

*
* + Excellent communication skills, both verbal and written, for interacting with various teams and stakeholders.

+ Availability for On-Call shift-based work, including weekends and holidays.

+ Passion for learning and the ability to quickly absorb new information.

+ Strong time management and organizational skills, including the ability to manage multiple projects and work in a fast-paced environment.

+ Knowledge of Streaming Protocols(e.g., HLS, RTMP, AAC, MP3).

+ Understanding of broadcast workflow, including audio and video systems, networking, and bandwidth management.

+ Networking skills, with a working understanding of how network traffic flows. Knowledge of Audio Over IP is a plus.

+ Must be able to work nights and weekends.

** Preferred:*
* + Hands-on experience working in a production/on-air environment, handling audio consoles, automation systems like Wide Orbit, and audio routing/control interfaces such as SAS or Axia.

+

Experience with m…