Coordinator, Single Stop and Student Care Network

Position Title Coordinator, Single Stop and Student Care Network

Requisition Number SCA
00882 General Description

The Coordinator, Single Stop and Student Care Network in the Single Stop Office at the West Regional Center, is a pivotal role dedicated to enhancing student success by identifying and addressing barriers to academic achievement. The Coordinator, Single Stop & Student Care Network will work directly with students, provide intensive case management, and facilitate/coordinate activities for students to promote academic success, address barriers to education and to develop and implement strategies that support students' academic, financial, and personal well-being.

The Coordinator, Single Stop and Student Care Network will work collaboratively across departments to ensure comprehensive support services are effectively delivered and continuously improved.

College Intro

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia.

We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions.

To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Specific Responsibilities

* Conduct thorough intake sessions (in-person, phone, or virtual) using the student's Single Stop Profile to evaluate students' needs in areas such as academics, finances, housing, food security, mental health, childcare, and legal issues.

* Utilize standardized assessment tools to document challenges and prioritize support services.

* Implement proactive outreach strategies, leveraging data analytics and predictive tools to identify and support at-risk students early.

* Outreach to new profiles and contact incomplete profiles to complete.

* Serve as a liaison to internal departments, including (but not limited to):
Counseling Services, Center on Disability, Counseling, Academic Advising, TRIO Student Support Services, Collegiate Recovery, Gender and Sexuality Resource Center, English Language Learner (ELL) Services, Career Connections, Student Engagement, Center for Male Engagement, KEYS Program, Athletics Department etc.

* Process applications such as SNAP, Medicaid, LiHeap.

* Refer students to external partners for housing assistance, legal aid, immigration services and other basic needs.

* Work with Director of Single Stop to maintain a centralized case tracking system in Single Stop Database to document and monitor student cases, ensuring all relevant staff can access and update information as needed.

* Manage a caseload of students with ongoing needs, tracking progress and ensuring completion of referrals.

* Schedule follow-up appointments, providing encouragement and accountability.

* Utilize case management software to document all interactions. Software such as Single Stop, Academic Works and Starfish.

* Adopt a student-centered approach by involving students in creating their…