Director of Customer Success

Who Our Client Is

Our client builds technology that helps regulated online gaming operators meet complex compliance requirements. Their product and engineering teams focus on precision, reliability, and customer trust in a fast-moving market.

What Our Client Needs

A senior Customer Success leader to own and scale all post-sale customer engagement. This role sets the strategy, leads global teams, and delivers a consistently high-quality customer experience.

Who You Are

You are a customer-first leader who blends strategy with execution. You are comfortable in technical conversations, confident with senior stakeholders, and decisive in fast-paced environments. You use data and AI tools to drive better outcomes.

What You'll Do

• Define and execute the Customer Success vision across onboarding, support, and account growth
• Build, lead, and manage a high-performing 24/7/365 global Customer Success team
• Ensure consistent, clear communication across all customer touchpoints
• Oversee customer onboarding, including SDK, API, and service integrations
• Engage customers virtually and in person to strengthen relationships and deliver insights
• Partner with sales on key calls to support prospects and pre-sale integrations
• Use customer contracts to guide prioritization, renewals, and account strategy
• Triage and prioritize customer issues and requests across internal teams
• Monitor customer health, usage trends, and performance metrics
• Track industry and market changes and advise customers proactively
• Implement tools and AI solutions to improve efficiency and service quality

Travel and supervisory responsibilities:

This role includes global team leadership and periodic travel for customer and internal meetings.

What You'll Need

• 10+ years in customer-facing roles such as customer success, account management, or sales
• 5+ years leading and managing high-performing teams
• 3+ years in the online gaming industry
• 3+ years managing complex projects or programs
• Strong written, verbal, and presentation skills
• MBA preferred or equivalent business experience
• Hands-on experience using AI-driven productivity tools

What They Offer

Competitive, people-first benefits designed to support your health, financial future, and work-life balance.

Our client is committed to investing in employees and their families with a comprehensive U.S. benefits package, including:

• Comprehensive medical, dental, and vision insurance
• 100% employer-paid employee health premiums
• 50% employer-paid premiums for eligible dependents
• 3 weeks of paid vacation starting in the first year
• Paid sick time and company holidays
• 401(k) retirement plan with strong company match
• 100% company-paid life insurance, AD&D, and short-term disability
• Optional employee-paid long-term disability

Equal Opportunity Statement

Our client believes that diversity fuels innovation, strengthens teams, and drives success. They are committed to fostering a workplace where every individual-regardless of background-feels valued, respected, and empowered to thrive. Discrimination or harassment of any kind is strictly prohibited.

Our client does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by applicable laws. Their commitment extends beyond compliance; they actively cultivate an inclusive culture where diverse perspectives are welcomed, and every employee has an equal opportunity to contribute and succeed.