Administrative Assistant

** Description*
* Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

*
* Job Title:

** Administrative Assistant

** Entity:
** PMC

** Department:
** Hematology Oncology

*
* Location:

** Penn Presbyterian Medical Center- 51 N 39th St

*
* Hours:

** Full Time
-Day Shift

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** Competitive Benefits, Career Growth Opportunities and Tuition Assistance at University of Pennsylvania!
** _

Summary:

+ The Administrative Assistant under direction from the Associate Executive Director organizes, manages, and completes business services requirements for each administrator. These business services will include (but not limited to) completing and processing business services reports, managing vendor payments and vendor relations, ordering and maintaining department supplies, scheduling meetings and coordinating and managing Human Resources administrative requirements.

Responsibilities:

+ Operational

Duties and Responsibilities:

Establishes friendly working relationships with practice contacts and outside partners, payers and/or suppliers to facilitate getting done Often assumes short-term responsibility for tasks that lie outside of his/her role

Is respected and perceived as making a significant contribution to the team Provides coaching and feedback to colleagues

Identifies opportunities for improvement takes accountability for broader initiatives

Responds to patient, third party and corporate needs in an efficient and timely manner

Demonstrates knowledge of the health system and the industry

Works effectively with available resources to meet deadlines Independently prioritizes all work Transcribes dictation and types final copies of letters and documents with accuracy

Prepare draft letters as needed and answers correspondence as required

Copies and distributes outgoing correspondence

Develops and maintains filing and tickler systems for incoming and outgoing correspondence to support department so that they can be easily accessed by incumbent and others

Receives, opens, prioritizes, and distributes mail, and performs general office duties

Collects information from physicians, other practice personnel, and corporate as required

Communicates with practices and other corporate departments in a professional and timely manner

Responds to practice and corporate requests promptly demonstrating a knowledge of the department's function and activity

Communicates with consulting firms to facilitate their work being done

Asks for help from other department assistants/staff when appropriate

Offers help to other department assistants/staff when appropriate

Organizes and assembles materials for meetings

Takes detailed notes at internal meetings

Produces special charts, proposals, and meetings agendas using a variety of software products

Maintains calendar and appointment schedules

Promptly communicates all changes being made to schedule Prepares travel arrangements as needed

Coordinates meetings and special events upon request

Updates records according to protocol

Organizes files into chronological order

Patient/Customer:
Courtesy and politeness

Friendliness

Concern for each patient's well being

Sensitivity and prompt responsiveness to patient's wants and needs

Cooperation with and helpfulness to the patient, members of the patient's family, visitors and co-workers

Pride in self, professionals and the hospital

Respect for other people

Team Partner:
Key Team partners include:
Patient Access Tem including Financial Counseling, Nursing Management, Clinical Resources Management, SPU staff, Physician Office staff, CBO management

Shares resources and information across boundaries to ensure customer needs are met and status of the revenue cycle is maximized

Supports proactive communication to enable high performance of all individuals

Communication

Skills:

Communicates appropriately and effectively with supervisors, nurse managers, peers, patients/customers and outside agencies

Follow professional and proper telephone etiquette using interpersonal skills and required job knowledge (LIST)
Core Values:
Proactively shares information and trends

Treats colleagues and staff with dignity and respect

Ensures absolute confidentiality

Creates a work environment that attracts and retains key talents

Facilitates the identification of common goals

Identifies opportunity for improvement

Prioritizes own work with minimal involvement of supervision

Takes personal responsibility for Department Performance

Credentials:

Education or Equivalent

Experience:

+ H.S. Diploma/GED (Required)

+

Education Specialization:

Equivalent

Experience:

-And…