Computer Specialist​/Technician

The Citizens Bank is currently seeking a Computer Specialist/Technician. Position:
Computer Specialist/Technician.

Location:

Philadelphia, MS.

Hours:

Typically 7:00 – 5:00 Monday thru Friday, Some After Hours Work;
Occasional Saturday Work.

Serve as the first point of contact for employees seeking technical assistance via phone or email, while ensuring all issues are resolved.

The Citizens Bank opened in 1908 in Philadelphia, MS, and it quickly earned a reputation for safety, confidence, honesty, integrity, and hard work. Throughout its history, the bank held steadfast to its commitment to be a bedrock partner to the communities it serves. Today, still grounded in the principles on which we were founded, our bank serves the state of Mississippi through 26 branch offices and beyond with its digital and mobile banking solutions.

Our high‑tech, high‑touch approach to full‑service banking helps us provide the products and services of larger banks, but with a level of service that only a community bank committed to extraordinary service can provide. We’re different. We appreciate and respect our past, but our sights are clearly set on building an even better bank for the future, and it starts with our people.

Our commitment to making the bank a great place to work is woven into the fabric of our core values - SERVE.

• Assist employees with problems related to computers, applications, systems, devices, access and hardware problems.
• Follow‑up and update employees on status and information regarding issues/problems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Direct unresolved issues to the next level of support personnel.
• Set up hardware and install/configure software and drivers.
• Maintain and repair technological equipment or peripheral devices.
• Perform regular hardware upgrades to ensure systems remain updated.
• Reset and/or change passwords for users.
• File and maintain contracts, maintenance agreements and licenses.
• Set up and/or delete employees on bank systems.
• Offer timely technical support and train end users on equipment utilization.
• Perform all job functions in compliance with the requirements of banking laws and regulations.
• Other duties as required by supervisory personnel.

• 1–3 years’ experience in hardware/software installation, maintenance and troubleshooting.
• AA Degree or higher in Information Technology or similar field.
• Basic understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Exceptional phone and email communication skills.
• Exceptional knowledge/use of Microsoft Office products.
• May require some travel across branch network.
• May require some travel and lifting of more than 25 lbs.

VEVRAA Federal Contractor.