Customer Support Rep​/Philadelphia, MS

This Position is for a Customer Support Representative with a company located in Philadelphia, MS.

A customer advocate who provides bank clients consistent, timely and accurate service while handling calls, questions and issues.

• Take and process client calls related to debit/ATM cards, online banking (OLB), Phone Teller, bill pay and iPhone/Android apps.
• Process new OLB registration.
• Contact clients that have a failed OLB enrollment to assist them in gaining access.
• Setup clients on e-statements, Cash Stash accounts and e-Alerts.
• Handle any task that comes through Zen Desk.
• Reset OLB passwords, Phone Teller passwords and debit card PINs.
• Print stop payments, unposted and NSF notices.
• Process new debit/ATM card applications.
• Process credit references and customer requests for reference numbers in regard to ACH and Sweep Accounts.
• Perform customer account research.
• Perform all job functions in compliance with the requirements of banking laws and regulations.
• Performs other duties as required by supervisory personnel.

• 3 - 12 months successful experience as a Customer Support Representative, Internet Banking Clerk or Similar Position.
• Exceptional Verbal and Written Communication Skills.
• Knowledge and use of Microsoft Office and other PC applications.
• Exceptional Customer Service Skills.
• High School Diploma or Higher.