Loan Sales Representative

Purpose:

Perform a variety of support duties related to the lending function within the credit union. Provide and process the information on credit union products and services to members in accordance with credit union policies and procedures and State and Federal rules and regulations. Answer routine questions from members on consumer loans and rates in a professional manner. Listening to members' needs and providing access to friendly, fast, and affordable financing.

• Learn how to utilize credit underwriting techniques and sales tools.
• Assist members with the loan application process to ensure completeness of the information.
• Ensure that all members feel welcome to the credit union and are supported professionally in the process.
• Present financial solutions, based on member needs, which meet their goals.
• Develop new relationships to be able to provide excellent service throughout the loan process and loan life cycle.
• Answer questions for members, when needed, throughout the process. Explain the loan process to include loan options, insurance options on credit union loan products, loan policies, interest rates, payoffs, etc.
• Process loan applications over the phone or electronically.
• Partner with local businesses to seek out and develop new members.
• Present members with option insurance products.
• Cross-sell credit union products and services.
• Responsible for making outbound calls to generate leads for new business for the credit union.
• Demonstrates an unsurpassed commitment to exceptional member service and teamwork.
• Maintain a high level of accuracy in quality of loan applications submitted.
• Is fully knowledgeable of all credit union products and services and can confidently offer appropriate solutions to fit member needs.
• Support and promote the Credit Union's Vision, Mission, and Core Values.
• Maintain up-to-date and comprehensive knowledge on all credit union products and services.
• Respond to emails or other electronic requests submitted by members within 24 hours.
• Flexibility to work all hours assigned by the supervisor, based on business needs and operational requirements.
• Any other duties assigned by the Director of Loan Sales.

Requires the continuous exercise of judgment following broad guidelines. Identifies and selects complex choices of action where standard practices may not exist. Must be able to accommodate detailed work, problem-solving, reasoning, math, presentations, verbal communication, written communication, multiple concurrent tasks, and constant interruptions.