OAG - Child Support | Regional Supervisor; Program Supervisor V

Are you interested in mission‑driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.

The Regional Supervisor assists the Regional Director in performing administrative and supervisory activities in the support, operation, and planning of the region. Provides advanced and supervisory consultative work; provides technical and managerial assistance to program staff. Collaborates with other members of leadership, and external partners to serve Texas families.

Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work‑life balance; developing hands‑on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law.

OAG employees enjoy excellent benefits ((Use the "Apply for this Job" box below).) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

• Assists the Regional Director with various operational and strategic initiatives such as reviewing and evaluating regional organizational structure and operating procedures and performance, defining, clarifying, and monitoring program goals and objectives, and overseeing reporting and program monitoring
• Supervises administrative support staff and oversees the effective and efficient operations of the office
• Creates and facilitates various work groups to identify and implement improved methods of operation and/or special projects; follows up on effectiveness of implementation and performs data analysis
• May serve as the Regional Ombudsman by addressing customer inquiries and concerns regarding the level of service provided; coordinates, documents, monitors, and tracks inquiries and responses to ensure customer service‑related issues are addressed efficiently and effectively; develops and implements priorities and standards for an effective region‑specific customer service program (internal/external) by monitoring and evaluating program effectiveness
• Oversees the development and implementation of program guidelines, procedures, policies, rules and regulations, and monitors compliance
• Oversees and participates in the development and implementation of new programs and initiatives
• Performs related work as assigned

• Attends work regularly in compliance with agreed‑upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity

• Education:
  
  Graduation from high school or equivalent
• Education:
  
  Bachelor’s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year‑for‑year basis: full‑time Child Support Program, management, customer service, or supervisory
• Experience:
  
  Six (6) years of full‑time experience working in the following (or closely related) fields:
  Child Support Program, management, or supervisory
• Knowledge in applying principles of organizational behavior and development, management, and human resources
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in analyzing problems and identifying effective solutions and effectively leading and motivating staff
• Skill in developing and implementing operational plans and programs
• Skill in mediation and negotiation
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service
• Ability to work in…