Case Worker - Pflugerville

Looking for a career that truly makes a difference—while also offering exceptional benefits and work-life balance? Travis County Health and Human Services is seeking a full-time Case Worker to join our Oak Hill office and be part of a mission-driven team that shows up every day for our community.

This role offers outstanding benefits, including hybrid work opportunities, generous paid vacation and sick leave, comprehensive health and dental insurance, access to a free health clinic for you and your dependents, a robust retirement plan, and much more.

You’ll join a highly motivated, collaborative, and supportive team that values connection, professionalism, and a shared sense of purpose. Our work is rooted in excellent customer service, ethical practice, and effective advocacy for the individuals and families we serve. Just as importantly, we take care of one another—celebrating wins, supporting each other through challenges, and maintaining a workplace that is both compassionate and human.

We’re looking for team-oriented, community-engaged professionals who bring empathy, creativity, integrity, and a sense of humor to their work. If you’re passionate about social justice, enjoy meaningful collaboration, and want to do work that matters alongside people who care, we’d love to hear from you.

This case worker position, within the Family Support Services Division, determines applicant's eligibility for a variety of funded assistance programs and/or provides other social services support related to crisis intervention and short-term case management. Interviews clients, collects and completes required eligibility documentation, determines eligibility for social services assistance and monitors client progress and usage of assistance. May refer clients to clinical and social service provider resources.

In the absence of the Center manager, the Case Worker may serve as lead worker over subordinate social services staff.

This is a job classification within the Social Services job family. This classification is distinguished from other social services classes due to the eligibility-related functions and short-term case management for various clients. This classification interviews clients and collects eligibility documentation to determine appropriate social services assistance and monitors client progress and usage of assistance. Duties also include problem-solving assistance and functioning as an advocate on behalf of the client.

This classification may require a flexible work schedule in order to meet the needs of the department.

Bachelor's degree in one of the Social or Behavioral Sciences AND two (2) years experience in social services related work; OR,Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Valid Texas Driver's License.

Knowledge of:

• Policies, practices, procedures and terminology of assigned function.
• Local social services, organizations and programs and the resources available.
• Federal, State and Local program laws and requirements.
• Modern office practices, procedures and methods.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

Skill in:

• Providing assistance to clients.
• Interviewing techniques.
• Problem-solving and decision-making.
• Referring clients to appropriate social services organizations and programs.
• Math computation.
• Operating a variety of modern office equipment, including a computer.
• Both verbal and written communication.

Ability to:

• Deal effectively with persons experiencing crises and economic stress.
• Work effectively and courteously under high-pressure circumstances.
• Prepare accurate and complete records and reports.
• Demonstrate consistent, sound, and…