Case Worker - Pflugerville

Overview

Looking for a career that truly makes a difference—while also offering exceptional benefits and work-life balance? Travis County Health and Human Services is seeking a full-time Case Worker to join our Pflugerville office and be part of a mission-driven team that shows up every day for our community.

This role offers outstanding benefits, including hybrid work opportunities, generous paid vacation and sick leave, comprehensive health and dental insurance, access to a free health clinic for you and your dependents, a robust retirement plan, and much more.

You’ll join a highly motivated, collaborative, and supportive team that values connection, professionalism, and a shared sense of purpose. Our work is rooted in excellent customer service, ethical practice, and effective advocacy for the individuals and families we serve. Just as importantly, we take care of one another—celebrating wins, supporting each other through challenges, and maintaining a workplace that is both compassionate and human.

We’re looking for team-oriented, community-engaged professionals who bring empathy, creativity, integrity, and a sense of humor to their work. If you’re passionate about social justice, enjoy meaningful collaboration, and want to do work that matters alongside people who care, we’d love to hear from you.

This case worker position, within the Family Support Services Division, determines applicant s eligibility for a variety of funded assistance programs and/or provides other social services support related to crisis intervention and short-term case management. Interviews clients, collects and completes required eligibility documentation, determines eligibility for social services assistance and monitors client progress and usage of assistance. May refer clients to clinical and social service provider resources.

In the absence of the Center manager, the Case Worker may serve as lead worker over subordinate social services staff.

DISTINGUISHING CHARACTERISTICS:

This is a job classification within the Social Services job family. This classification is distinguished from other social services classes due to the eligibility-related functions and short-term case management for various clients. This classification interviews clients and collects eligibility documentation to determine appropriate social services assistance and monitors client progress and usage of assistance. Duties also include problem-solving assistance and functioning as an advocate on behalf of the client.

This classification may require a flexible work schedule in order to meet the needs of the department.

• Interviews clients, collects and completes required documentation and determines eligibility for assistance based upon a variety of service regulations and procedures. Monitors and ensures contract and program compliance. May make home visits on an 'as needed' basis for clients unable to come to the service site.
• Provides basic needs counseling and problem-solving assistance or case management services for clients. Conducts assessment of client needs. Develops casework/service plans, monitors progress and follow-up. Provides social services related to crisis intervention.
• Coordinates with other service agencies, organizations, and vendors to provide appropriate services and information for clients as well as referrals. Serves as an advocate on behalf of client. Makes appropriate referrals to other social service, education, and/or health agencies as needed. Interprets eligibility requirements, policy and procedures to clients, other agencies, vendors and governmental entities.
• Assists in contract development and monitoring.
• Plans, organizes and participates in special projects, including outreach efforts, public speaking and special activities for client. Provides education and training to clients/community.
• May provide short and long-term case management, crisis intervention and service coordination to ensure maximum self-sufficiency and non-institutional living. May provide short-term independent living skills assistance and training.
• May assist clients in obtaining vocational and employment services.
• May coordinate…