Membership Consultant

Join to apply for the Membership Consultant role at Cowboys Fit

• Achieving and exceeding membership sales and revenue goals and selling ancillary services
• Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long- and short-term health and fitness goals
• Providing members and guests with legendary service and enhancing their sense of belonging and community within the club.

• Commission
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Job Title: Membership Consultant

Company: Cowboys Fit

Directly

Reports to:

Sales Manager

Department: Sales

• Achieve or exceed individual membership sales goals by generating referrals, converting inquiries into appointments, and closing prospects.
• Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, presenting membership options and prices, and closing sales.
• Help integrate new members into personal training by attaching point-of-sale sessions and/or scheduling their complimentary onboarding session.
• Responsible for meeting weekly and monthly goals and metrics as outlined in individual tracking sheets.
• Meet weekly with the manager to review prior and current week’s activity.
• Actively develop leads through telephone, internet, community outreach, corporate visits, referrals, and special events.
• Utilize the lead tracking system to manage all prospect and member data.
• Before ending each shift, ensure that the CRM calendar for the next shift is up-to-date and set up for success.
• Complete and submit all new member paperwork before leaving the club the day the member joins.
• Attend and participate in membership meetings, club and company meetings, member functions, external marketing events, and the planning and implementation of promotions.
• Know the competition and use that information to make suggestions or changes that enable the club to be “best in class” and achieve results.

• Ensure superior customer service by sustaining a culture committed to listening to members and guests, understanding their needs, and exceeding expectations.
• Create and deepen relationships with members, enhancing their sense of belonging by reaching out in person, phone, and email.
• Deal with member issues proactively, owning member problems and solving them within a 24‑hour period.
• Be knowledgeable about the company, its services, promotions, and business practices to provide consistent and accurate information.

• Work as part of the overall team by respecting, supporting, and encouraging co‑workers and approaching challenges positively.
• Maintain an active and working knowledge of the company and all services and promotions.
• Be proficient in all club software systems.
• Follow all club policies and procedures.
• Attend all meetings, special events, and education sessions to provide feedback and ideas for improvement.

This is a full‑time position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime‑time hours and some weekends and holidays. All members of the membership team will be required to work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.