Technical Application Engineer

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Pewaukee, WI

Final date to receive applications: December 30, 2025 or Posted Until Filled

Please note that the position may be filled before or after the listed Final date to receive applications. Applications will only be accepted while the posting remains active.

The Technical Application Engineer supports the day-to-day operations of the Sales Engineers and Account Managers in promoting sales, securing orders, and providing quality service to our customers. Regularly consults with customers on product and system applications. Provides technical product support for branches and customers, evaluates new products, provides field trouble shooting assistance, assists customers with field programming of equipment, contributes to all aspects of customer training, and conducts product application assessments.

Essential Functions

• Provides technical, specific, or specialized product support for branches and customers.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Contributes to planning and sale of Border States' products and services and supports the promotion of Border States' agency and distribution lines.
• Contributes to in-depth, technically difficult conversations with consultants, customers, and employees related to product technology and/or specifications.
• Provides customers with timely follow-up on quotations, technical inquiries, and other requests.
• Provides continuous contact and interaction with customer's engineering staff and consultants.
• Leads customer and Border States employee training on new and existing product lines and applications in the specified product areas.
• Maintains an in-depth understanding of the assigned area.
• Works with a broad range of products and services.
• Resolves complex issues related to product technology and assists the sales engineer and customer as needed.
• Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
• Provides field trouble shooting assistance, training, and information/documentation support.
• Conducts product application assessments including TCCM savings, elimination of duplicate items/material consolidation, alternative to materials, equipment, methods and practices, and regional, industry, and national standards for material, equipment, and apparatus.
• Performs product updates and new product launches of branches and customers as required.

Non-essential Functions

• Attends and assists with trade shows and training programs as needed.
• Provides technical training and presentations for Border States personnel internal as well as external customers.
• May evaluate demo equipment and makes suggestions for new products in specified product areas.
• Ensures existing product demos are functional condition.
• Provides input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions.
• Familiar with all relevant SAP processes to support order entry and management.

• 4-year technical or engineering degree or equivalent experience required.
• Knowledge and technical competence in understanding of utility distribution and transmission systems preferred.
• Strong working knowledge of Microsoft Windows, Microsoft Office (Excel, Word, Access and PowerPoint), Internet, Email and SAP software preferred.

• Excellent customer service skills include being competent, accurate, responsive, and engaged.
• Excellent interpersonal, written, and verbal communication and customer service skills preferred.
• Ability to effectively plan and organize.
• Excellent atention to detail and organizational skills.

Frequency at which you would carry/lift in a typical day:

• Occasionally 0 - 33% Frequently 34 - 66% Continuously 67 - 100%

Lift from Waist:

• < 10 lbs.
  
  - Occasionally
• 10 to 25 lbs.
  
  - Occasionally
• 26 to 50 lbs.
  
  - Occasionally
• 51 to…