Labor Coordinator Job Pewaukee area,Wisconsin USA,Customer Service/HelpDesk

Support the team that keeps buildings running. Join our building operations team where your organization, communication, and problem‑solving skills help drive 24/7 service and seamless performance—while you build a career with purpose and stability.

As Southeast Wisconsin’s largest locally owned mechanical contractor, TOTAL Mechanical delivers comprehensive, mission‑critical solutions—from construction and automation to maintenance and emergency services—with an uncompromising commitment to customer service.

Work Location

Corporate Headquarters – Pewaukee

Division

Building Operations (Full Time, Exempt)

Under the direction of the Office Supervisor, the Labor Coordinator is responsible for taking service calls and dispatching the appropriate service personnel, as well as coordinating labor for installations and project work.

Qualifications

Education: High School Diploma/GED
Years of Relevant

Work Experience:

1 to 3 years dispatch/customer service experience
Physical

Job Requirements:

Operate the computer and use land line telephones and cellular phones

Key Activities

Take Service Calls. Take customer requests and gain thorough understanding from customer of nature of problem or request and evaluate urgency.

Dispatch Technicians. Match customer needs to available service technicians.

Technician Information. Maintain contact with all technicians and track locations and call progress.

Record Keeping. Enter maintenance contracts into the accounting system.

Billing. Assist with work order and job billing and assist with collection calls and payments as needed.

General Assistance. Provide general administrative support to the members of the Building Operations division.

Benefits

Medical, Dental, and Vision Insurance
401K Retirement Plan
Paid Time Off and Paid Holidays
Wellness Program including gym reimbursement, wellness discount, and rewards available

This job description is intended to describe the general nature and level of work required of this position. This is not meant to be an exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Total Mechanical is an Equal Opportunity Employer

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