Post Sales Support II

In the role of Post Sales Support II working on‑site in Pewaukee, Wisconsin you will be part of the Customer Support - Business Solutions team.

The Post‑Sales Support II is a key contributor in delivering Generac’s “Customer First” promise and is responsible for providing accurate information, effective communication and issuing resolution to their customers. They will work daily with post‑sales issues such as incorrect billing, return of product and warranty exchanges while supporting multiple distribution channels.

• Transact moderately complex credit memos, return requests, no charge parts, and incorrect billing exchanges. Work cross functionally with teams to find resolution for the customer. Prioritize and ensure steady workflows for all assigned distribution channels.
• Triage email inboxes for department
• Provide excellent customer service over the phone and via email communication as required for Tier I Escalations
• Assists with Post Sales Support I Queue as needed.
• Other duties as assigned

• High School Diploma or GED
• 1 year of experience in a customer service role

• Ability to type while assisting customers on the phone.
• Working proficiency with Microsoft Office Suite
• Ability to investigate a situation objectively and utilize strong analytical skills to help identify root cause and corrective actions.
• Effectively de‑escalate customer issues and complaints
• Ability to work independently with a high attention to detail.
• Advanced verbal and written communication
• Ability to stay calm under pressure