Director of Customer Experience & Support Excellence
Job in
Pewaukee, Waukesha County, Wisconsin, 53072, USA
Listed on 2026-02-23
Listing for:
DR Power LLP
Full Time
position Listed on 2026-02-23
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading energy technology company based in Pewaukee, WI, is seeking a Director of Customer Experience to lead a high-volume customer support operation. This role involves mentoring leaders, overseeing various support channels, and implementing process improvements for a seamless customer journey. Ideal candidates will have extensive leadership experience in customer service, a strong background in process improvement methodologies, and familiarity with CRM tools.
The position offers an opportunity to make a significant impact in a growing organization.
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