Customer Service Representative - Beverage

Customer Service Representative - Beverage

Location: Pewaukee, WI

Position Summary: The Customer Service Representative is the vital first point of contact for customers and supports our outside sales team. The primary focus is to resolve customer issues, research products, assist with quoting, and process orders. Responsibilities also include answering general inquiries, ensuring timely and accurate customer order fulfillment, resolving shipping and billing errors, and responding to internal and external customer inquiries.

• Provide highest quality customer service and support to sales team and customers.
• Exceptional organizational skills with the ability to manage a high level of email and work autonomously.
• Process customer orders (via phone, email, EDI, chat) ensuring timely delivery and follow‑up to customers, including daily responsibility of working backorder and open order reports.
• Efficiently utilize SAP system to enter orders, determine availability, pricing, delivery and special customer requirements, checking for accuracy and completeness.
• Resolve issues concerning order fulfillment or product functionality in a professional and solutions‑oriented manner, which may involve UPS tracking, freight quotes, rush orders and credit issues.
• Follow through on customer issues to completion, requiring outbound calls and/or multiple contacts with task‑switching ability to balance priorities.
• Work with customers, internal graphics team and suppliers to create accurate art proofs/revisions for production.
• Communicate with sales and purchasing to inform them of possible product and sales problems.
• Resolve customer complaints or delivery issues.

Associate’s or Bachelor’s Degree preferred or 3–5 years related experience. Proficiency in Word, Excel and Microsoft Outlook. Knowledge of SAP is a plus.

The employee must use a keyboard, calculator, and telephone; frequent sitting, talking, hearing, and occasionally standing, stooping, kneeling, crouching, crawling, and lifting up to 10 lbs. Reasonable accommodations may be made for individuals with disabilities.