Customer Service Representative

Overview

Join to apply for the Customer Service Representative role at The Boelter Companies
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Belong to the Boelter community that brings people together. We value the individual and believe your unique perspective builds a stronger community and fuels our passion for authentic relationships.

• Provide highest quality customer service and support to sales team and customers.
• Demonstrate exceptional organizational skills with the ability to manage a high level of email and work autonomously.
• Process customer orders (via phone, email, EDI, chat) ensuring timely delivery and follow up to customers, including daily responsibility of working backorder and open order reports.
• Efficiently utilize SAP system to enter orders, determine availability, pricing, delivery and special customer requirements. Check for accuracy and completeness.
• Issue resolution concerning the order fulfillment process or functionality of products in a professional and solutions-oriented manner, including UPS tracking, freight quotes, rush orders and credit issues among a variety of other requests.
• Follow through on customer issues to completion, which may require outbound calls and/or multiple customer contacts. Balance multiple priorities effectively.
• Work with customers, internal graphics team and suppliers to create accurate art proofs/revisions for production.
• Communicate with sales and purchasing to inform them of possible product and sales problems.
• Resolve customer complaints or delivery issues.
• Respond to requests via phone, email or chat.
• Demonstrate the ability to learn a broad range of products and vendors.

Associates/Bachelor’s Degree preferred or 3–5 years related experience. Proficiency in Word, Excel and Microsoft Outlook. Knowledge of SAP is a plus.

While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally standing, stooping, kneeling, crouching, crawling. Ability to lift up to 10 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Not Applicable

• Full-time

• Other

• Food and Beverage Manufacturing

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