Testing Center Assistant

Overview

Provide testing center services and support of departmental operations including computer-based and paper/pencil testing. Perform a variety of duties related to testing of students and the general public for multiple testing programs. Maintain a secure testing environment to ensure that candidates test in a controlled and comfortable environment.

• Administer exams using a variety of delivery systems; act as proctor for make-up and accommodated tests. Greet candidates, verify identification, provide instructions, seat candidates, start exam, monitor while testing, distribute results, and make appropriate referrals.
• Prepare testing paperwork, supplies and computer stations for scheduled testing assessments. Paperwork includes rules agreements, sign in logs, testing materials and exhibits.
• Review testing schedule and testing instructions in advance.
• Compile and evaluate student information before testing to ensure need for testing. Prepare Test Center reports as required.
• Upload and verify test scores. Troubleshoot basic testing software problems or delivery issues, notifying supervisor when major errors or incorrect data has been identified.
• Contact and work with global help desk centers to resolve unusual or difficult software testing problems or delivery issues.
• Maintain a working and updated knowledge of Test Center policies, practices, and procedures.
• Periodically travel to and from Waukesha County Jail and the WCTC Waukesha Campus to administer exams.

• Flexible schedule and ability to work days, evenings and Saturdays.
• Thorough knowledge of Business English grammar, spelling, punctuation, office practices, procedures, and equipment
• Ability to type/keyboard at least 35 words per minute.
• Familiarity with microcomputer operations including data entry, word processing and spreadsheet/database applications.
• Ability to troubleshoot computer desktop problems such as rebooting system, installing and uninstalling software, setting up test workstations, checking printer problems, etc.
• Aptitude for organization, detail, and accuracy; ability to exercise judgment and discretion.
• Ability to compile, organize and maintain data, reports, and records.
• Ability to work effectively with individuals of different cultures and backgrounds including employees, students, clients and the general public.
• Ability to communicate effectively both orally and in writing.
• Ability to meet testing credentials to administer and proctor tests as required and pass federal background check.

• High school diploma plus one year of additional coursework in computers or a related field.
• One year of work experience in customer service or in an office environment.

Application Details:
All applicants (internal and external) must attach the following to the completed on-line application for consideration, applications that do not have the required attachments may not be considered:

- Cover Letter - Resume

Position Information:
This position is a casual position working up to 14 hours per week. Position is not eligible for benefits.

Please note:

The applicant cannot be a current undergrad or WCTC student.

Hours:

Anytime between 7:30 am and 8:30 pm, depending on the needs of the department.

Position will remain open, until filled.