Retail Assistant Store Manager

Join the Sweetest Team as an Assistant Store Manager!

Position: Assistant Store Manager
Location: Petoskey, MI (1050 Bay View)
Pay: Starting range at $48,000 annually
Hours: Full-time, flexibility required (days, evenings, weekends, and holidays) ⏰

At Kilwins, we’ve been delighting customers with handcrafted chocolates, fresh fudge, and creamy ice cream since 1947. Our mission? To spread joy one sweet treat at a time! If you’re a natural leader with a passion for creating memorable experiences, this is your chance to shine and grow with a brand that values integrity, fun, and quality.

As an Assistant Store Manager, you’ll be a key leader, helping to ensure our store runs smoothly and that every guest experiences the magic of Kilwins ✨. You’ll support the Store Manager in overseeing daily operations, driving sales, managing staff, and maintaining the highest standards of quality and service.

• Deliver an exceptional Kilwins experience to every guest.
• Lead and train the team to perform all aspects of Kilwins’ operations, including chocolate crafting, fudge making, and ice cream scooping.
• Assist in managing labor, overhead, and food costs.
• Supervise, coach, and develop team members to their fullest potential.
• Ensure the store is clean, organized, and fully stocked with our signature treats.
• Support online sales and operations when needed.
• Step into the Store Manager role when necessary.
• Identify opportunities for improvement and execute solutions to enhance store performance.
• Create a fun and welcoming environment for team members and customers alike.

• Leadership skills with the ability to coach and motivate others.
• A passion for customer service and creating positive experiences ✨.
• Strong organizational and multitasking abilities.
• A team-oriented mindset with excellent communication skills.
• Previous retail or hospitality management experience preferred.
• Knowledge of food handling and sanitation procedures is a plus ✅.
• Proficiency with Microsoft Office tools (Outlook, Excel, Word).

• Competitive pay range starting at $48,000 annually and benefits.
• Opportunities for growth and career development.
• A fun and supportive team atmosphere.
• The chance to work in a sweet environment surrounded by chocolate, fudge, and ice cream every day.

If you’re excited to lead, inspire, and make every day a little sweeter, we’d love to hear from you! Apply today and start your journey with Kilwins, where smiles and delicious moments are our specialty. Kilwins Chocolates Franchise is a smoke‑free, equal‑opportunity employer dedicated to spreading joy and creating lasting memories.