Service Delivery Manager

Service Delivery Manager (MSP)

A truly exciting opportunity has arisen for an experienced professional to join a national IT Support and Telecoms company based in the Liss area. Our client is a leading UK provider of IT Support and Telecoms services, recognised for their strong values and commitment to delivering seamless service while making a genuine difference to both their clients and employees.

We are keen to speak with exceptional individuals who are self-motivated, results‑driven, and possess proven technical expertise within the IT Managed Service sector. This role would suit someone eager to bring fresh ideas, with a strong desire to progress their career by taking on increased responsibility and developing into a future industry leader.

• Lead and manage a team of technicians on a day‑to‑day basis, including workload planning, scheduling, performance management, and maintaining consistently high standards of service delivery.
• Oversee and support client IT environments, including hardware, software, servers, and network infrastructure, ensuring stability, security, and optimal performance.
• Take ownership of the technical onboarding of new clients, managing system setup, migrations, documentation, and smooth transition into support services.
• Build and maintain strong, long‑term relationships with new, existing, and prospective clients through a proactive, service‑led, and consultative approach.
• Provide on‑site technical support at client locations when required, utilising a company pool vehicle, and acting as a trusted technical representative of the business.
• Deliver high‑quality remote and telephone‑based technical support, working collaboratively alongside the wider technical team.
• Ensure first‑class technical, server, and infrastructure support across all client accounts, meeting or exceeding agreed service levels.
• Act as a senior technical escalation point for complex issues raised by both clients and internal technicians, ensuring timely and effective resolution.
• Monitor departmental performance against agreed KPIs, producing regular reports and insights to support continuous