National Account Manager

Location: Liphook

Package & Benefits:

Car allowance: £6,000 per annum

Business mileage paid

Company laptop and smartphone provided

25 days annual leave plus bank holidays

Competitive benefits package

Role Overview

This role is responsible for managing and growing a portfolio of up to 10 national client accounts, with a combined turnover of approximately £10m. The focus is on driving profitable growth, strengthening client relationships, increasing account penetration, and leading contract negotiations. You will act as the primary point of contact for key stakeholders, ensuring a high level of service and long-term partnership value.

Key Responsibilities:

* Manage and grow a portfolio of national accounts, delivering against individual and tiered revenue targets

* Build and maintain strong relationships with multiple stakeholders within each client organisation

* Identify growth opportunities within existing accounts through regular analysis and strategic planning

* Ensure all account activity, opportunities and communications are accurately recorded on the CRM system

* Proactively manage client engagement, identifying and resolving issues in a timely and professional manner

* Lead all proposals, plans and presentations, consistently exceeding client expectations

* Negotiate contracts and manage renewals, ensuring continuity and commercial improvement

* Develop and implement tailored account strategies aligned to client objectives

* Confidently represent the organisation and its full product/service offering

* Continuously build knowledge of the product and service portfolio, including new developments

* Implement and maintain client retention strategies across all accounts

* Work closely with internal teams to ensure seamless service delivery

* Identify upselling opportunities and manage trials or pilots where appropriate

* Strengthen long-term partnerships by creating strong client dependency and value alignment

Performance Objectives (KPIs):

* Minimum of 10 client appointments per week (mix of face-to-face and virtual)

* Client proposals issued within 48 hours

* Quarterly presentation of growth plans and opportunities to senior stakeholders

* Ownership and monthly update of account retention strategy documents

Skills & Attributes:

* Strong working knowledge of Microsoft Office, particularly Excel, Outlook and Word

* Excellent written, verbal and interpersonal communication skills

* Confident handling challenging situations and commercial decisions

* Highly organised with strong time management skills

* Able to work independently and collaboratively within a team

* Strategic mindset with a focus on long-term growth

* High energy, drive and professional credibility

Experience &

Qualifications:

* Minimum of 5 years’ experience in a B2B account management or sales role

* Proven experience managing customer accounts valued at £500k+

* Full UK driving licence

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted