Program Manager

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Role: Root Cause Analysis Lab Program Manager

Job Summary

Our Fortune 300 utility client has established an internal Root Cause Analysis (RCA) Lab to employ advanced testing methodologies and expertise to deliver precise, data-driven insights into equipment failures. This initiative aims to improve reliability, customer satisfaction, and safety. In this role, the Program Manager will be responsible for establishing and enhancing the operational framework of the Root Cause Analysis Lab, including the development and implementation of robust safety protocols, compliance measures, and quality control systems.

The position will require collaborating with substation equipment subject matter experts to standardize tear down and analysis procedures for failed equipment, ensuring all lab activities adhere to regulatory standards and industry best practices. The Program Manager will lead efforts to document processes, train personnel, and foster cross-departmental collaboration to support thorough and consistent root cause investigations.

Key responsibilities include:

• Develop safety procedures for conducting root cause analysis
• Develop training requirements for the laboratory personnel
• Develop and document the process for tear down and analysis expectations for failed equipment to be analyzed.
• Oversee the development of detailed reports outlining the findings of the analysis, recommending corrective actions to prevent future failures and improve equipment reliability.
• Ensure compliance requirements are applied to all RCA activities in the laboratory
• Collaborate with other departments such as engineering, maintenance, and quality control to share information, coordinate investigations, and ensure effective problem resolution.
• Develop training programs for field organizations on how to safely engage with de-energized equipment
• Maintain laboratory facilities.
• Participate in industry forums such as IEEE, SEE, IEC, etc., and engage in trade and industry organizations and benchmarking activities.
• Establish and maintain relationships with key vendors and educational institutions to foster collaborative efforts.
• Perform other duties as requested or assigned.
• Ensure safety and compliance in lab activities, conducting root cause analyses, maintaining laboratory facilities, and producing detailed reports. Additionally, personnel must collaborate with other departments and stay updated on industry standards.

Required Knowledge, Skills, Abilities & Experience

• Comprehensive knowledge of engineering principles, theories and practices.
• Extensive mechanical and electrical knowledge, both substation equipment and facilities
• Experience operating electrical test equipment to include but not limited to Doble, Megger, TTR, DLRO, AC/DC Hi-pot, Winding Resistance, and SFRA 10yrs+ is desired
• Crane and rigging experience desired
• Forklift and manlift operation experience is desired
• In-depth knowledge of industry codes, government regulations and company policies and practices.
• In-depth knowledge of design and operation of complex systems and equipment.
• Ability to apply expert knowledge, techniques, skills and modern tools of mathematics, science, engineering, and technology to solve complex and broadly defined engineering problems appropriate to the discipline.
• Ability to design systems, components, or processes meeting specified needs for broadly defined engineering probs appropriate to the discipline.
• Strong leadership skills with proven ability to serve as project team lead.
• Strong oral and written communication skills (including technical writing).
• In depth knowledge of various computer applications, with the ability to manipulate personal computer applications and perform engineering calculations using applicable software programs (e.g., Excel, etc.)
• Ability to think analytically and solve complex problems.
• Equally effective working independently or in team environment.
• Ability to process information quickly and effectively manage multiple tasks.
• Strong planning, organizational and project management skills.

Basic Qualifications

• This position requires…