Customer Service Manager

Job Description

Position Title:

Customer Service Manager

Pay Rate: $69,500 - $92,600

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.

Category/Shift: Salaried/Full-Time/Onsite

Physical

Location:

2333 Wells Rd. Petersburg, VA 23805

• Responsible for providing overall direction and leadership to the customer support team.
• Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies.
• In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.
• Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements.
• Provide significant process and/or product expertise and be a subject matter expert resource for other team members.
• Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

• High school diploma or GED
• Preferred Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience.
• Preferred computer data-entry experience
• Five or more years of customer relations experience in the containers and packaging industry required; experience in the corrugated box industry strongly preferred.
• Builds Effective Teams
• Collaborates
• Customer focus
• Decision quality