Customer Service Advisor; Temporary

Role Overview

We have an exciting opportunity for an experienced Customer Service Advisor to join the Hub Property Services team on a temporary basis (9‑month contract). Salary: £26,228.

The purpose of the role is to act as the first point of contact for residential tenants, handling inbound telephone calls related to repairs and estate‑related matters. The role also involves planning, instructing and administering property compliance servicing, certification and remedial works across residential, commercial and agricultural properties within the Savills Rural & Projects Division.

In addition, the role will include a range of general property management and administrative duties to support the effective delivery of the service.

• Act as the first point of contact for residential tenants via inbound telephone calls.
• Handle repairs and estate‑related inquiries.
• Plan, instruct and administer property compliance servicing, certification and remedial works.
• Support a range of general property management activities.
• Carry out associated administrative duties to ensure effective service delivery.

• Career and Professional Development
• 25‑30 Days Annual Leave, depending on grade
• Life Assurance
• Private Medical Scheme
• Virtual GP
• Global Mobility Scheme
• Rewards Platform
• Company Pension Scheme
• Enhanced Incremental Annual Leave

The team has 21 members, made up of a Head of Property Services, Operations Manager, Two Service Delivery Managers, a Deputy Service Delivery Manager, a Data Analyst and 15 Customer Service Advisors, all based in the Peterborough office.

To be eligible to apply for this role you must hold your own right to work in the UK. This role does not meet the salary criteria for skilled worker visa sponsorship.

Savills only pays agency fees where we have a signed agreement in place and the agency has been previously contacted by a member of our recruitment team. We do not pay agency fees for speculative or unsolicited CVs submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If these conditions are not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.