Hardware Support Technician

JTH Recruitment have been appointed to recruit for our IT client based just outside of Peterborough. This a great role for someone looking to embark on a career in IT so if you like building and repairing IT equipment and computers this would be an ideal role. Some customer service and team work experience would be advantageous.
The client are offering a competitive salary, bonuses and is a great place to work. There is also ongoing support and development.

THE ROLE
The main task will be the building of touchscreen EPoS systems ready to be installed by their team of engineers across the UK.
WHAT YOU’LL BE DOING
System builds
 
* Pre-install scanner set-up.
 
* Disk and ‘Hotkey’ set-up.
 
* Till and peripheral building/testing prior to installation.
 
* Liaise with front office for installation dates.
 
* Work closely with the installation engineers and customer support to ensure every installation runs smoothly, on time and with the correct equipment.
 
* Stock Shipping of replacement parts as required, on time and to the correct address.
 
* Recording/allocating stock serial numbers
 
* To keep the stock room/build area clean and tidy.
 
* Report stock shortages to hardware manager.
 
* Stocktaking on a bi-weekly basis.
General Duties
Cleaning of second hand/returned equipment.
Repair faulty equipment if possible.
Test repaired equipment.
Chase customers for return of loan/faulty equipment.
Postage
YOU SHOULD APPLY IF:
 
* You have a full clean driving licence.
 
* You have previous experience of working as part of a team.
 
* Demonstrable organisational skills, including time management, prioritisation of tasks and self motivation.
 
* Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach.
 
* You are a confident and clear communicator.
 
* You have an excellent professional manner at all times.
 
* You are hardworking and committed, with a sense of humour