Team Manager - Food

As a Team Manager in Food, you’ll lead a shop floor team to deliver exceptional availability, 5‑star service, and commercial results. This is not a back‑office role – it’s frontline leadership in one of the UK’s most competitive retailers.

You’ll need to be commercially smart, operationally resilient, and relentless in your standards. Whether you’re managing stock, coaching your team, or solving problems, you’ll move with purpose and lead by example. This is your chance to step into a high‑impact role and help shape the future of M&S Food as we push the boundaries of our transformation.

Are you ready to lead? Take your marks and apply today.

• Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for your area of accountability.
• Model great customer service and ensure a customer‑focused service proposition through the team that delights our customers.
• Recruit and develop great talent and capability within the customer assistant team, supporting succession requirements of the store and region.
• Ensure colleagues understand and are motivated to deliver their part.
• Support the store to trade safely and legally, protecting customers, colleagues and the M&S brand.
• Deliver an inspirational, improved and consistent visual customer journey in‑store, inspiring customers to shop and buy more often.

• Drive profitability and sales for your area through supporting the delivery of the Retail Plan and Store KPIs.
• Support the delivery and embedding of the business transformation plan and change initiatives for your area.
• Deliver great standards and service by setting clear expectations with store colleagues.
• Create the right culture, role‑model new digital ways of working and leadership behaviours.
• Create a multi‑skilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
• Deliver brilliant basics through the team.
• Seek customer feedback and take action to deliver improvement.
• Use data and insight to improve customer in‑store experience, improve the operation and drive performance.
• Support the delivery of Plan
  
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• Review individual performance through quality conversations, managing underperformance where required and celebrating success.
• Recruit for the team, ensuring new starters have a brilliant onboarding experience.
• Deliver all line‑management activities in line with company processes and policy.
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
• Deliver operational excellence to maximise product availability, minimise stock and cash loss.
• Ensure processes and tasks are delivered in line with business expectations and operating standards, allocating resources accordingly.
• Maintain a safe and legal store environment.
• Support visual merchandising updates across all launches, events and campaigns.

• Ability to lead a team to deliver excellent customer service and KPIs across the store.
• Create the right culture, role‑model new digital ways of working and leadership behaviours.
• Have a good understanding and up‑to‑date knowledge of commercial, visual, operational and people processes and systems.
• Use all available data and MI to identify commercial, visual, cost‑saving & customer opportunities to increase profit.
• Good working knowledge of VM principles.
• Good level of digital capability and an understanding and use of all systems.
• Knowledge of the legal requirements across your area of accountability and the store.
• Knowledge of our people policies and managing performance within a team.
• Ability to have difficult conversations with effective resolution with colleagues.
• Good communicator and listener who will inspire, share their knowledge and best practices with others.
• Ability to plan and review across the week and the month.
• Ability to deliver under pressure demonstrating resilience.
• Ability to build and maintain relationships with key stakeholders across the store and region.
• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.