Stakeholder Coordinator

Stakeholder Coordinator (Energy & Community Outreach)

Contract:

Fixed-term

Hours:

Full-time

Location:

Office and community-based outreach (regional travel required)

Role Summary

Coordinates stakeholder partnerships and supports delivery of a Mobile Advice Centre providing energy efficiency, income maximisation and wider support services to vulnerable households. Combines relationship management, operational coordination, field-based advice delivery and performance monitoring.

Key Responsibilities

* Develop and maintain partnerships with community organisations, charities and local groups.

* Schedule and coordinate Mobile Advice Centre outreach events (4–5 days per week).

* Represent the organisation at external meetings and community events.

* Oversee day-to-day operational delivery of the outreach contract.

* Monitor KPIs including productivity, customer engagement and quality measures.

* Identify and implement service and process improvements.

* Deliver face-to-face and telephone-based energy efficiency advice.

* Conduct comprehensive needs assessments for vulnerable households.

* Provide advice on energy saving, tariff switching and bill analysis.

* Support access to grants, funding streams and income maximisation services.

* Follow up with customers requiring in-depth support.

* Maintain accurate case records across multiple IT systems.

* Produce internal and external performance reports.

* Adjust outreach scheduling to maximise community impact and engagement.

* Provide operational cover during staff absence where required.

* Support resource planning and allocation decisions.

* Maintain strong working relationships with stakeholders and clients.

* Contribute to training, continuous improvement and change implementation.

Key Skills & Competencies

* Strong stakeholder engagement and relationship management skills.

* Excellent verbal and written communication skills.

* Experience working towards performance targets/KPIs.

* Customer-focused approach, particularly with vulnerable groups.

* Organised with strong planning and scheduling ability.

* Confident using IT systems for reporting and case management.

* Able to manage competing priorities and adapt to change.

* Collaborative team player with ability to work independently in the field.

* Full UK driving licence and willingness to travel regionally