Quality Control & Operational Improvement Manager

Experience with in the Window and Door industry is essential.

Quality Control & Operational Improvement Manager

Location

Site-based / Hybrid to be confirmed

Overview

An established manufacturing business within the window and glazing sector is seeking an experienced Quality Control & Operational Improvement Manager to support the next phase of growth.

The business designs and manufactures high-quality window solutions for residential and commercial customers and has built a strong reputation for reliability, service, and craftsmanship. With increasing demand, the focus is now on improving efficiency, reducing cost, and consistently delivering right-first-time quality at scale.

This role will play a key part in helping the business produce more product, more efficiently, without compromising on quality or customer experience.

Key Responsibilities

Quality Control

• Develop, implement, and maintain quality control systems across production and installation processes
• Monitor product quality, identify recurring defects, and drive root cause analysis
• Introduce clear quality standards, inspection processes, and documentation
• Work closely with production teams to embed a right first time culture
• Reduce rework, waste, and customer complaints

Operational Improvement

• Review end-to-end manufacturing and operational processes to identify inefficiencies
• Lead continuous improvement initiatives focused on productivity, cost reduction, and throughput
• Introduce lean manufacturing principles and best practices where appropriate
• Improve workflow, layout, and material handling to support increased output
• Support data-led decision making through KPIs, reporting, and performance tracking

Customer Experience & Service

• Ensure quality improvements translate into better customer outcomes
• Work collaboratively with customer service and installation teams to resolve issues quickly
• Help the business deliver a consistent, high-quality product that meets customer expectations

Collaboration & Leadership

• Act as a trusted partner to senior leadership, production, and operational teams
• Coach and support teams to adopt new processes and standards
• Promote accountability, ownership, and continuous improvement across the business

About You

• Proven experience in a quality, operations, or continuous improvement role within manufacturing
• Strong understanding of quality systems, process improvement, and operational efficiency
• Experience in lean manufacturing, Six Sigma, or similar methodologies (formal qualification desirable but not essential)
• Hands-on, practical mindset comfortable working on the shop floor as well as at a strategic level
• Confident communicator who can influence, challenge, and engage teams at all levels
• Commercially aware, with a clear focus on cost, efficiency, and customer satisfaction

What s on Offer

• Opportunity to make a visible, lasting impact in a growing manufacturing business
• Key role in shaping how the business scales efficiently and sustainably
• Competitive salary, dependent on experience
• Supportive leadership team and a culture open to improvement and change