Quality Control & Operational Improvement Manager

Position: Quality Control & Operational Improvement Manager (Permanent)
Quality Control & Operational Improvement Manager

Location

[Site-based / Hybrid – to be confirmed]

Overview

An established manufacturing business within the window and glazing sector is seeking an experienced Quality Control & Operational Improvement Manager to support the next phase of growth.

The business designs and manufactures high-quality window solutions for residential and commercial customers and has built a strong reputation for reliability, service, and craftsmanship. With increasing demand, the focus is now on improving efficiency, reducing cost, and consistently delivering right-first-time quality at scale.

This role will play a key part in helping the business produce more product, more efficiently, without compromising on quality or customer experience.

Key Responsibilities

Quality Control

* Develop, implement, and maintain quality control systems across production and installation processes

* Monitor product quality, identify recurring defects, and drive root cause analysis

* Introduce clear quality standards, inspection processes, and documentation

* Work closely with production teams to embed a “right first time” culture

* Reduce rework, waste, and customer complaints

Operational Improvement

* Review end-to-end manufacturing and operational processes to identify inefficiencies

* Lead continuous improvement initiatives focused on productivity, cost reduction, and throughput

* Introduce lean manufacturing principles and best practices where appropriate

* Improve workflow, layout, and material handling to support increased output

* Support data-led decision making through KPIs, reporting, and performance tracking

Customer Experience & Service

* Ensure quality improvements translate into better customer outcomes

* Work collaboratively with customer service and installation teams to resolve issues quickly

* Help the business deliver a consistent, high-quality product that meets customer expectations

Collaboration & Leadership

* Act as a trusted partner to senior leadership, production, and operational teams

* Coach and support teams to adopt new processes and standards

* Promote accountability, ownership, and continuous improvement across the business

About You

* Proven experience in a quality, operations, or continuous improvement role within manufacturing

* Strong understanding of quality systems, process improvement, and operational efficiency

* Experience in lean manufacturing, Six Sigma, or similar methodologies (formal qualification desirable but not essential)

* Hands-on, practical mindset — comfortable working on the shop floor as well as at a strategic level

* Confident communicator who can influence, challenge, and engage teams at all levels

* Commercially aware, with a clear focus on cost, efficiency, and customer satisfaction

What’s on Offer

* Opportunity to make a visible, lasting impact in a growing manufacturing business

* Key role in shaping how the business scales efficiently and sustainably

* Competitive salary, dependent on experience

* Supportive leadership team and a culture open to improvement and change