Operations Manager - Estate Agency

Operations Manager – Peterborough

Our client is growing fast, and they are searching for a highly organised, proactive, and assertive Operations Manager to bring structure, leadership, and calm confidence to their busy estate agency. If you thrive in roles where you keep the team aligned, optimise workflows, and ensure high operational standards, this is your opportunity to join a modern, high‑performing agency that values strong leadership and exceptional organisation.

• £30,000 to £40,000 salary (depending on experience)
• Incentive opportunity based on group turnover
• 20 days holiday plus bank holidays
• Extra birthday day off (aligned with company‑wide benefits)
• Company pension
• Professional training and development
• A supportive, modern, high‑performing environment
• Quarterly team nights out if targets are hit
• Work with a region‑leading agency: 79% success rate vs local average of 46%; 250+ 5
  * Google reviews

This is an office‑based role due to the need for daily oversight. Saturday phone cover may be carried out from home when required.

You’ll take ownership of the day‑to‑day operational running of the business, ensuring staff, schedules, systems, and processes all run efficiently. From diary control and compliance checks to performance support and workflow oversight, you’ll be the central operational support that keeps the business moving. You’ll work closely with the Directors and wider team to improve processes, maintain standards, and ensure exceptional internal organisation.

• Oversee daily operational activity, staff workflow, scheduling, and diary control.
• Act as the main point for problem‑solving and supplier coordination.
• Manage onboarding workflows and ensure the business runs smoothly.
• Maintain compliance across AML, GDPR, H&S, and file/audit standards.
• Monitor KPIs, hold team 1:1s, support performance management, and uphold processes.
• Assist with recruitment, training, and staff development.
• Improve workflows, support new system rollouts, and contribute to key projects.

• Experience in operations, office management, or team coordination (estate agency preferred but not essential).
• Highly organised, decisive, and confident in a fast‑paced environment.
• Strong problem‑solver who stays calm under pressure.
• Assertive and able to uphold standards and processes.
• Willing to go the extra mile when tasks require it.
• Excellent communicator – approachable yet authoritative.
• Full UK driving licence.
• Clear criminal record and right to work in the UK.
• Able to attend the office Monday to Friday (essential).

• You’re the person who keeps everything (and everyone) on track.
• Calm, confident, energetic, proactive, and always one step ahead.
• You’re resilient, collaborative, and capable of steering the day while supporting the team and Directors.
• You take pride in maintaining high standards, improving structure, and being the steady point of contact in a busy environment.

• First interview within 7 – 10 days.
• Second interview the following week.
• Fast decisions for the right candidate.
• Immediate start available

They are a fast‑growing, modern estate agent with exceptional marketing, industry‑leading results, and a culture built on integrity, trust, and high performance. You’ll join a team that genuinely cares, supports its people, and celebrates success.

To help our client place the right people in the right roles, they invite all applicants to complete a short questionnaire as part of the process.