Student Recruitment & IAG Team Leader

Student Recruitment & IAG Team Leader

Salary £32,429 per annum

Hours 37 hours per week, all year round

Contract Permanent

Location Peterborough College

Closing Date 28th January 2026

Are you a natural team leader with a passion for people, service, and student success? Are you an experienced team leader who thrives in a fast‑paced, people‑focused environment?

Do you enjoy motivating teams, improving services and making a real impact on students' journeys into education?

We are looking for a Student Recruitment & IAG Team Leader to lead and inspire our Student Recruitment & IAG Officers and Reception team s is a pivotal leadership role at the heart of the college, shaping first impressions, driving recruitment and ensuring outstanding customer service for prospective and existing students.

• Lead a high‑profile, customer‑facing team
• Influence recruitment strategy and student experience
• Develop staff, improve processes and drive quality
• Play a key role in achieving organisational growth and success

If you enjoy responsibility, variety and working with purpose, this role offers real scope to make a difference.

• Line manage and support a team covering reception, admissions, IAG, transport and student financial support
• Ensure workloads are well managed and services run efficiently, accurately and consistently
• Drive a customer‑centric culture
  , ensuring every interaction reflects high standards of service
• Work closely with curriculum teams, careers, marketing, MIS, finance and external partners
• Coordinate staffing for recruitment events, peak periods and open events
• Monitor enquiries and data to support recruitment growth and continuous improvement
• Support compliance and quality frameworks, including Matrix accreditation
• Deputise for the Group Manager when required

You will also remain hands‑on when needed, supporting the team operationally and leading by example.

We're looking for a confident, organised and motivating leader who can balance people management with operational delivery.

• A Level 3 (or above) qualification in Information, Advice & Guidance
• A Level 3 (or above) qualification in line management
• Experience leading or supervising staff
• Strong administrative and organisational skills
• Excellent customer service and communication skills
• The ability to prioritise, remain flexible and perform well during peak recruitment periods

Experience with in post‑16 education, student services or a customer‑facing environment is highly desirable.

• 30 days holiday (plus bank holidays + discretionary days)
• Generous Local Government Pension Scheme
• Enhanced staff development and CPD
• A fully funded enhanced DBS check
• A friendly, collaborative culture where your voice is heard and your contribution matters
• The opportunity to make a real impact on students' lives and futures

IEG is committed to safeguarding and promoting the welfare of all children, young people and any vulnerable groups within the college community and expects all staff and volunteers to share this commitment. Successful candidates will be subject to a thorough vetting process which includes an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide.

Candidates are reminded that if they are barred from working with Children it is a criminal offence to apply for this position.