Water Efficiency Services Co-ordinator; AMR

Water Efficiency Services Co‑ordinator (AMR)

Location:

Contractual base in Pearl House, Peterborough or Salvus House, Durham. Hybrid working established; occasional travel required.

Working hours:

37 hours per week (Full‑time).

Contract:

12‑month Fixed‑term.

Salary: £25,733 – £32,165 per annum.

Job level:

D. Reporting to Director of Water Efficiency Services.

Wealth

• Excellent pension scheme – double match up to 5% employee contribution and 10% Wave contribution
• Bonus potential
• Perkbox membership with various perks (high street savings, discounted cinema tickets, travel and holiday discounts, online fitness classes)
• Income protection scheme
• Personal accident insurance
• 4x salary life assurance
• Free onsite parking

Time off

• 24 days holiday rising to 26 (plus bank holidays)
• A day off for your birthday
• Half a day on Christmas Eve and New Year’s Eve
• Option to buy holidays
• 1 day paid volunteering

Well‑being

• Hybrid/Flexible working
• Healthcare cashback and treatment scheme
• Cycle to work scheme
• Annual conference and Christmas party
• 24/7 Employee Assistance Programme
• Free flu shots

Family Friendly

• Enhanced maternity and paternity pay
• Enhanced shared parental and adoption leave
• Resources available to employees and their families

• Prepare and present AMR proposals; advise on solutions and delivery methods; support account managers.
• Manage the nationwide AMR portfolio – coordinate installations, maintenance, and contractor performance to meet service standards.
• Handle customer queries, ensure accurate billing and data integration, and monitor KPIs to maintain portfolio performance.
• Oversee contract renewals and invoicing; track profitability; proactively identify upsell opportunities through data analysis and customer engagement.

• Experience in contractor management and service delivery.
• Fully IT‑literate with strong MS Office skills (Outlook, Word, Excel, PowerPoint).
• Excellent written and verbal communication skills; ability to engage with diverse audiences via phone and email.
• Ability to build rapport with customers and stakeholders remotely.
• Passion for delivering outstanding customer experience.
• Previous customer service and service delivery experience.

Wave is proud to be an inclusive employer and actively encourages applications from all backgrounds. Adjustments or individual requirements will be considered at any stage. If you require additional support related to menopause, neurodiversity, or any other reason, please let us know by contacting R

Closing date: 4pm on 18th January 2026.

Interviews are planned for week commencing 26th January.