Customer Service Assistant

Overview

12 month contract to cover maternity DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers.

From technical capability to customer relations, here you’ll find a place where you can really thrive.

Full Time 40 hours 12 month contract to cover maternity. DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission: to deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers.

From technical capability to customer relations, here you’ll find a place where you can really thrive.

As a CSA/Office Administrator, we want you to bring your previous experience to the team. You’ll need to demonstrate your experience dealing with our customers as you will be the first point of customer contact for the DLG Auto Services, collaborating with our customers and the respective claims and internal functions to our own high standards, and working to meet our customer’s needs.

If you love to stay busy this role is really for you.

• You will deliver high levels of customer contact and communications throughout the vehicle repairs.
• Provide Service Level Agreements, ensuring customers are contacted regarding repairs
• Identify, own, and handle the risks involved in running our business appropriate to role, following the Direct Line Group risk framework.
• You will be accountable for your individual performance and also contributing to site performance.

This role is 5 days a week, Monday to Friday, 40 hour a week contract reporting to the Office Manager. The future is exciting as technologies used in Body Shops are evolving, which is helping us reshape the vehicle repair industry. We’re excited to grow our teams and looking for people to join us as an Office Administrator. All roles are at the heart of our Auto Services business and you’ll need to be enthusiastic, upbeat and committed to delivering the best repair service.

We would like you to have had previous experience in a similar role with the following skills:

• 1+ years of experience in a customer service role

As you can imagine Health and Safety and working to industry standards is important to us. We always ensure our teams and customers safety at each stage of the repair process, ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.

We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time  benefits are about more than just the money you earn; they’re about recognising who you are and the life you live, offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on what matters most to them.

Direct Line Group is an equal opportunity employer. We’re committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. If you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.