IT 1st Line Technical Support Analyst

Company

Amplius – Peterborough, England, United Kingdom

£31,206 per year

Hybrid – with occasional travel to one of our offices (Milton Keynes, Peterborough, Rushden or Boston)

Full Time, Permanent

Contract:

Permanent, full time

Weekly hours: 36.25 hours (Monday to Friday 9am–5:15pm)

Location:

Hybrid, with a weekly presence in our Milton Keynes office

• Ensure that equipment and systems used to provide IT services meet targets for availability and performance.
• Apply proven techniques and procedures to the solution of incidents, problems, and changes. Contribute to the design, development, commissioning, decommissioning and maintenance of systems and services.
• Provide support on all application systems when required and investigate potential training programme enhancements and develop and maintain the knowledge base to reduce the number of training issues logged.
• Provide telephone, portal and email incident reporting support, ensuring that where possible incident calls are dealt with at the first point of contact.
• Ensure that all documentation and asset records are accurately maintained and that all key changes are communicated to all members of the team.
• Minimise disruption to users’ work activities by taking personal responsibility and accountability for work undertaken, resolving incidents, and carrying out service requests in a timely manner, as well as ensuring planned work is communicated in advance.

• Experience of working in a customer services environment.
• Experience of working in an IT department or similar operational support role.
• Demonstrated knowledge of key IT support principles.
• Demonstrated high standard of customer communication skills.
• Organised and efficient in a fast paced environment.
• Ability to resolve technical issues and communicate in non-technical language.

Please read the attached Job Description before applying so you get the full scope of the role.

Important – We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 25th January 2026

Interviews: TBC

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!

Associate

Full-time

Analyst

Non-profit Organizations