HR Advisor

About Us

Addison Lee – Giving London Life a Lift

Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.

Our strength lies in our employees and drivers—genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting‑edge technology with exceptional service to transform the experience for clients and drivers alike.

As part of Comfort Del Gro  Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point‑to‑point services (taxis and private hire cars), and business‑to‑business mobility solutions, ensuring seamless connectivity for millions of people every day.

This role sits within the HR generalist arm of OneER, the HR shared services team. Your specialist area and focus will be all things Employee Relations, Employee Engagement and Employee Projects providing comprehensive advice and service across the varied departments of Addison Lee – primarily supporting our Peterborough population. The role supports the Contact Centre arm of the business based in our Peterbough office working closely with the Head of Customer Support and their direct reports.

£41,000

The job is located in Peterborough Call Centre

This role reports to HR Business Partner

09:00 AM – 17:30 PM Monday to Friday

• Phone Screen - week commencing 05/01/26
• 1st Stage - virtual call with Talent Partner & Senior HR Advisor
• 2nd Stage - in person meeting with HR Business Partner and Head of Customer Service
• Final Stage with HR Director & Meet and Greet with team

We’re looking to move fairly quickly, but if those dates do not work for you, please do go ahead and apply!

• Advise, guide and coach line managers through matters relating to employee relations across all departments and locations (Operational and HQ).
• Effective case management of people‑related issues such as disciplinaries, grievances, performance management, flexible working, redundancies and restructures, TUPE processes, health & wellbeing, absence management, occupational health referrals, mediation referrals.
• Support of our volume recruitment needs for our fast‑moving customer operations business areas
• Support the end‑to‑end onboarding process of new hires ensuring they are still supported once introduced to the organisation
• Analyse ER and Recruitment activity to ensure ongoing improvement through the production of monthly reports and updates
• To develop effective relationships with all relevant stakeholders across Addison Lee to promote good and consistent employee relations.
• To deliver training workshops to line managers to develop and empower them in their people management capabilities.
• To be a functional expert on all People Policies and Procedures and update in line with legislative updates and best practises.
• To have a focus on continuous improvement to ensure the HR team always adds the maximum value, making recommendations where enhancements to the OneHR service can be made, being part of project activity with the HR Business Partners and wider HR team.
• Understand and keep up to date with new employment legislation and to proactively seek out HR initiatives that can be implemented at Addison Lee.

• Demonstrable experience of taking ownership for managing employee relations cases with line managers
• Experience of providing support and guidance to people managers – a large proportion of this advice will be by phone so must have an excellent telephone manner
• Demonstrable experience of working in an advisory role within a busy HR department
• An ability to interact with and influence people from all departments and at all levels within business is critical
• A desire to continuously improve and develop HR and employment law knowledge and expertise.
• Data driven and analytic approach to managing the ER and recruitment process along with ongoing…