Night Supervisor - Inn

Salary: £26,436.80 per annum / £12.71 per hour, 40 hours per week.

The Night Supervisor is responsible for the running of the Front Desk and will support the management team with Night Audit. With knowledge of the hotel's products and services you will deal with all guest requests, including additional room amenities or room service. The role requires flexibility to adapt on shift and use initiative to prepare the hotel for the day ahead.

• Manage the front desk during night shift.
• Support Night Audit processes.
• Respond to guest requests for room amenities and service.
• Prepare the hotel for the day ahead.

• Strong background in a branded hotel front‑of‑house or reception team.
• Excellent communication skills and ability to work as part of a team.
• Flexibility to adapt on shift and use initiative.

• Competitive rates of pay.
• Exclusive discounts: valor team member rates, discounted stays for friends and family, 50% dining discount, free meals while on duty, high‑street discounts, up to 40% savings on bikes (Cycle To Work Scheme).
• Generous refer‑a‑friend bonuses, starting at £250.

• Calendar of wellness activities: healthy lunches, wellbeing walks, pay‑day treats, annual #Healthy Habits campaign.
• Employee Assistance Programme: free confidential advice 24/7.
• Healthcare Cash Plan options from just £5 per month.

• Fully funded apprenticeship programmes.
• Internal development programmes.
• Monthly and annual team member service awards.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, Double Tree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.