Learning Disability Caseworker Team Manager

Overview

Job Advert:
For more information about the role and its requirements, please see the job description. Duties and responsibilities may evolve over time to reflect the needs of the organisation and the role.

This Final date to receive applications on Tuesday 15th March and interviews will be held soon after.

• Lead a team delivering complex casework including safeguarding, health, community care, benefits, housing and SEND advice. Manage a Learning Disability Helpline team delivering casework remotely and in community settings across England.
• This is a full-time (37.5 hours per week) permanent position. You will work primarily from home with the option to use Mencap sites; there may be travel, varied hours, and attendance at events required.
• What will you bring to the role?
• Experience of advice giving professionally
• Experience of managing casework including identification and management of safeguarding and difficult cases
• Dealing with complaints and investigating issues
• Experience of working with people with a learning disability (or other education, health or social care setting)
• Experience of managing people and partnerships
• Experience of interpreting data and using CRM systems
• Qualifications in advice or in an advice theme (e.g., housing, benefits, community care, SEND or other area)
• Experience in managing a remote team with diverse working styles and varying levels of experience
• Ability to self-manage a diverse workload, progressing longer projects while also responding to quick deadlines
• Ability to use Call Handling, CRM and other operational software (generally Microsoft)
• Experience in leading on safeguarding adults and children
• Critical thinking and diagnostic questioning skills

• 32 days of paid holiday (including bank holidays, pro rata) along with discounts at leading retailers, access to health cash plans, interest-free loans, and other benefits. Further details available in the attached document.

• Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We support people with a learning disability, their families and carers. We work to create a kinder, fairer and more inclusive society. We encourage everyone to apply and provide training and development to succeed in the role you’re applying for.