Patient Services Advisor

Do you have excellent customer service skills?

Do you thrive in a busy, fast paced environment?

Are you an organized person with great attention todetail?

If you answered yes to any of these questions, wewould like to hear from you!

We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way.

Duties include:

• Processing appointment requests from patients for onthe day and future appointments
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Registrationof new patients computer data entry and medical records
• Ensurebuilding security

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We servethe healthcare needs of over 170,000 patients across Northamptonshire,Lincolnshire & Cambridgeshire. Joining our team presents an opportunity tobe part of a large organisation that is changing the way primary care is delivered today.

Living and breathing our values at Lakeside Healthcare

Caring & Respect:
Simply put we genuinely care about people: working together for our patients and our teams, our patients come firstin everything we do. We strive to ensure we connect and respond to all needswith compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality:
In all areas of our business wenetwork, collaborate and learn from our Patients, Stakeholders and each anotherto ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team

New Queen Street and Stanground

We are a large practicecaring for 19,645 patients.

The reception team is madeup of 15 members of staff across both sites.

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate serviceor healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either inperson or via the telephone.

• Experience of working in a busy & multi-functional team.
• Call centre experience or equivalent
• Using Systm One (Clinical database)
• Experience of working within a GP Surgery
• A minimum of three years experience in a customer facing environment
• Experience of handling confidential information and data.

• Good standard of education

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.