Housing Partner; Housing Officer

Position: Housing Partner (Housing Officer)

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A place to create moments that matter

Location:

Fenland with travel around the patch to meet business and customer needs and 1 day a week in the Peterborough office. 9 month Fixed Term Contract, 35 hours per week, Monday-Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About

The Role

Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.

Sometimes things don’t always go to plan, so you’ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti‑social behaviour utilizing a multi‑agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.

You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

To view/download the Housing Partner (Housing Officer) full job description please .

Salary

The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum, pro rata for candidates who fully meet the role requirements. If you're still developing in some areas, we’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You’ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus mileage for travel around your patch - helping you stay mobile while making a difference in your community.

About

You

You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it. You’ll bring a proven track record in managing anti‑social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery.

As you’ll be travelling across our Accent sites and estates, you’ll need a full UK driving licence and access to a vehicle.

The successful candidate will undergo a DBS check as part of the pre‑employment checks.

Housing Partner (Housing Officer) Interviews Stage 1: A Place to Connect

A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 26th January via Teams.

Stage 2: A Place to Show Your Strengths

A behavioural and scenario‑based interview focused on how you apply your knowledge to real‑life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 30th January at our Peterborough office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part‑time) – an extra day’s leave to celebrate your birthday and the option to purchase more – a cash…