Customer Service Co-ordinator; FTC

The Role & Key Responsibilities

Job Title:

Customer Service Coordinator – 12 Month Fixed Term Contract

Location:

Northern Ireland – Homebased (Occasional travel to our site is required)

Package includes:
Salary from £24,000, plus a benefits package designed to support your wellbeing and reward your impact, including discretionary performance related bonus, and a matched pension contribution of up to 10%.

Are you a customer-focused professional who thrives on delivering a seamless, high-quality service in a fast-paced environment? Do you enjoy building strong relationships, juggling multiple priorities, and being at the heart of day-to-day operations that keep a business moving?

Trident Micro Nutri are looking for a proactive and organised Customer Service Co‑ordinator to join our dynamic and ambitious team based in Toomebridge. In this role, you’ll play a key part in delivering market‑leading customer service to our GB & Ireland customer base, working closely with internal teams to ensure a consistent, customer‑centric experience across all touchpoints.

• Processing customer orders end-to-end, managing expectations around delivery lead times and availability
• Maintaining accurate and up-to-date records across ERP systems and shared online folders
• Building and maintaining strong working relationships with customers, suppliers, and internal stakeholders
• Supporting the smooth day-to-day running of the office, including invoicing, updating price lists, and resolving customer queries
• Clearing down purchase orders and supporting monthly supplier payment processes
• Invoicing customers daily and processing credits in line with agreed finance procedures
• Supporting customs and supply chain activities, ensuring compliance with HMRC requirements and AB Agri’s AEO status (training provided)
• Providing flexible support to the wider GB & Ireland team, including audit preparation, ad hoc projects, and assisting the warehouse during peak periods when required

• Previous experience in a customer service or customer-facing administrative role
• Experience managing a varied customer base and delivering a consistently high standard of service
• Strong organisational skills with excellent attention to detail
• Confident communication skills and the ability to build positive working relationships
• A customer-driven, solution-focused mindset aligned to AB Agri values
• Experience using D365 or a similar ERP system
• Understanding of cross-border product movement (NI / ROI / GB) or customs processes (training provided)
• Willingness to learn new systems, processes, and ways of working

Rewarding your passion

When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you – from day one.

About us

We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.

We hope you feel that AB Agri is somewhere you can thrive and so we’d love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes.

When you do, we’ll ask you some equal opportunities questions just to ensure our recruitment process is inclusive – or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions and this won’t affect your application.

Apply today or contact our recruitment team for more information.

AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associated with them.