Customer Services Administrator

Our client urgently requires a temporary Customer Service Administrator to work for a local company based in Peterborough.

Hours are Monday pm and Tuesday to Friday pm.

• Chasing orders due to parcel delays, answering calls and customer service/administration work.
• Must have customer service experience is essential for this role.
• Handle incoming calls, emails, and live chat enquiries with professionalism and clarity.
• Update customer records and case notes in CRM systems (e.g. Salesforce, Zendesk).
• Process orders, returns, and refunds accurately and promptly.
• Coordinate between sales, logistics, and support teams to resolve customer issues.
• Log and elevate customer complaints, tracking follow‑up through to resolution.
• Maintain and update spreadsheets, trackers, and service logs.
• Schedule appointments, manage shared inboxes, and coordinate diaries.
• Support wider admin functions such as document preparation and data entry.
• Provide a friendly and efficient customer experience, both front‑line and back‑office.

• Strong written and verbal communication skills with a customer‑first mindset.
• Confident using systems like Excel, Outlook, and CRM platforms.
• Ability to multitask, prioritise, and stay calm under pressure.
• Experience managing emails, diaries, and customer follow‑ups.
• Attention to detail and a proactive attitude towards problem solving.
• A team player who collaborates well across departments.
• Excellent organisational and time‑management abilities.

• Familiarity with tools like Salesforce, Hub Spot, or Zendesk.
• Experience in office support, retail, call centres, or admin roles.
• Knowledge of order processing, stock systems, or customer databases.
• Understanding of GDPR and good data handling practices.

This role is ideal for someone who enjoys helping others, is highly organised, and thrives in a fast‑paced environment.

Email an up‑to‑date CV with covering letter to – amanda@fox‑

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