Customer Care Specialist

Curious about what’s next? So are we. Join Compare the Market and help to make financial decision making a breeze for millions.

Job Title: Customer Care Specialist

Function: Commercial

Location: Peterborough

At Compare the Market, we’re a purpose-driven business powered by tech and AI. We’re building high-performing, results-driven teams with the skills, mindset, and ambition to deliver outcomes ry role here plays a part in driving our mission forward, and we create an environment where you can bring your authentic self, grow a truly characterful career, and see the direct impact of your work on the lives of our customers.

We are hiring for Customer Care Specialists! As a digital-first, customer-facing specialist, your main responsibility is to manage and resolve customer queries and complaints efficiently, ensuring excellent customer outcomes and striving for a first contact resolution. Using your expertise in financial regulations and CTM products and services, you’ll play a crucial role in addressing customer concerns, effectively handling Live chat queries, thoroughly investigating complaints, and providing responses in line with regulatory guidelines.

We’ve carved a meerkat-shaped niche and we’re looking for ambitious, curious thinkers who thrive in a fast-moving, high-impact environment. If you love accountability, embrace challenge, and want to make a real difference, you’ll fit right in.

• Ensure a seamless and positive customer experience across all digital platforms, including chat, email, and social media. Respond to queries and complaints, providing clear, accurate and timely information.
• Take full ownership of customer issues from initial contact to resolution, ensuring timely follow-ups and proactive communication.
• Trouble shoot issues and provide information and support about our products and services.
• Investigate root causes of issues and esc