Customer Consultant - Retail Banking

Customer Consultant – Retail Banking Lichfield £13.25 per hour ( 1.25x Saturdays) Part-Time (2–3 Days per Week including Saturday mornings) We are working with a well-established financial services branch in Lichfield that is looking to strengthen its front-line customer team. This opportunity would suit someone currently working in – or with recent experience in – retail banking or a building society environment, who enjoys face-to-face customer interaction and delivering a professional, compliant service.

The Role As a Customer Consultant, you will be the first point of contact for customers visiting the branch. You will provide support across savings and financial service products, ensuring every customer receives a professional, efficient and compliant service. This is a customer-facing role where accuracy, discretion and attention to detail are essential.

Key Responsibilities Welcoming and assisting customers within the branch Providing information on savings and financial service products Processing transactions accurately and compliantly Supporting customers with account queries and general servicing needs Delivering an outstanding customer experience at every interaction Maintaining accurate records and completing administrative tasks About You We are specifically seeking candidates with:
Previous experience within retail banking or a building society branch A strong understanding of financial services processes and compliance Experience working in a regulated, customer-facing environment Excellent attention to detail and administrative accuracy Strong communication skills (written and verbal) A professional, trustworthy and discreet approach The ability to work both independently and as part of a small team Working Hours Weekdays: 08:45 – 16:45 Saturdays: 08:45 – 12:15 (paid at 1.25x hourly rate) 2–3 days per week (flexible for the right person) Package £13.25 per hour Saturdays paid at 1.25x 24 days holiday (pro rata) Discretionary holiday enhancement Paid parking Annual pay uplift (April – TBC) This is an excellent opportunity for an experienced banking professional seeking a stable, part-time role within a reputable financial services environment.

If you have retail banking or building society experience and are looking for a new opportunity in Lichfield, we would love to hear from you.