Customer Order Management Specialist

JOB TITLE:

Customer Order Management Specialist

JOB LOCATION:

Peterborough
JOB TYPE:
Long term temp contract
JOB DURATION: 12-24 months
JOB

HOURS:

37.5 hours per week, Monday to Friday
JOB PAY: £18.97 per hour including holiday pay
JOB WORKING:
Hybrid working - 3 days per week in the office

Your new company
This job is to work for the support team of a highly respected engineering and manufacturing organisation based in Peterborough. They are delivering a major global project and require experienced customer order management expertise to support long-term, complex operational activity. This is a hybrid role, working three days per week on site, with an initial 12 month assignment that is very likely to extend.

Your new role
In this varied and fast-paced position, you will lead and support a team of four within Customer Order Management, ensuring a consistently high level of service for key customer accounts. You'll act as the central point of contact for all order-related activity, managing the full life cycle of your own key clients from order entry and specification checks through to invoicing, credits/debits, logistics documentation and resolving escalations, as well as overseeing and supporting your team.

You will collaborate closely with Engineering, Product Planning, Purchasing and Production to confirm technical specifications, interpret complex customer requirements, and configure Bills of Material. You'll also help drive continuous improvements across processes, communication, order accuracy and workflow efficiency. Proactive communication with customers and support for customer visits will form an important part of your role.
What you'll need to succeed

• 3+ years' experience in customer order management, supply chain, logistics or a related operational role
• Strong technical aptitude and confidence in interpreting detailed customer specifications
• Experience supervising or leading a small team
• Excellent communication skills with the ability to manage cross-functional relationships
• Strong organisational skills, attention to detail and the ability to manage multiple priorities
• A customer-centric mindset, with the ability to resolve issues and drive positive outcomes
• A continuous improvement approach and confidence in challenging processes where needed

• The opportunity to join a global, market-leading engineering business
• A long-term project with strong potential for extension beyond the initial 12 months
• Hybrid working (3 days in the office per week)
• A collaborative, supportive working environment where your impact will be visible and valued