Customer Service Advisor - Dutch

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough.

We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.

Hours:

40 per week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends)

Pay: £13.33

What’s on offer:

Competitive pay
Overtime available (time and half)
Full training provided
Weekly pay
Opportunity to progress within a growing IT team
Temp of the Month - vouchers!

Duties include:

Providing first-line IT support to external clients, resolving queries efficiently and professionally
Logging, tracking, and updating support tickets accurately in the system
Troubleshooting hardware, software, and network issues, escalating where necessary
Guiding clients through step-by-step solutions over the phone or via email
Maintaining clear documentation of common issues and solutions to support team knowledge
Supporting the team with general IT tasks and contributing to ongoing process improvements
Ensuring high levels of customer satisfaction and building strong relationships with clients
Who we’re looking for:

Fluent in English and Dutch, written and verbal
Strong customer service skills
Previous call centre experience beneficial but not essential
Organised and methodical in approach to work
Previous experience in IT support is beneficial but not essential
If you are the candidate we are looking for then please apply today or call  (phone number removed) for more information

INDPB