Property Services Coordinator

Overview

A place to make things happen Location:
Peterborough, Hybrid, office based 2-3 days a week. Salary: £28,115 per annum. 12 month fixed term contract, 35 hours per week, Monday – Friday 9am to 5pm.

We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time. We’re also proud to be at the forefront of change and on a journey of transformation, finding new ways to support our customers – and our people.

If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.

Property Services Coordinator – We’re looking for someone who enjoys working with data, managing processes end‑to‑end, and contributing to services that make a real difference. If you’re confident with Excel, naturally organised, and motivated by helping others – we’d love to hear from you. Our focus on damp and mould has increased significantly following Awaab’s Law
, and we’re committed to providing homes that are safe, healthy, and comfortable for every customer. This role plays an important part in making that happen.

• Maintain and develop the Damp & Mould tracker, ensuring information is accurate, clear, and up to date
• Oversee cases from start to finish, helping the team stay on top of priorities and deadlines
• Work confidently with Excel, using data to produce meaningful reports and highlight trends
• Collaborate closely with Building Services Managers and colleagues across the organisation
• Provide supportive customer contact, including follow‑up calls and updates
• Help improve the way we work, identifying opportunities to strengthen processes and communication
• Contribute to service improvements that support healthier homes and positive customer experiences

• Have good working knowledge of Excel and enjoy working with data
• Are organised, curious, and comfortable managing tasks from beginning to end
• Take initiative and are confident owning your work
• A commitment to accuracy and accountability
• The ability to prioritise in a busy environment while supporting others
• Communicate clearly and respectfully with customers and colleagues
• Enjoy problem‑solving and continuous improvement
• Care about delivering a fair, consistent and positive service for everyone

We want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 6th February via Teams.

Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 13th February at our Peterborough office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life…