Customer Relations Executive

Job Title:

Customer Success Executive

About the Role:

We are recruiting for an experienced customer-facing professional to join our clients team. In this role, you will play a key part in enhancing customer satisfaction, engagement, and retention through exceptional relationship management and communication.

Key Responsibilities:

Build and maintain strong, long-term customer relationships
Monitor and ensure high levels of customer satisfaction
Drive engagement with company systems and services
Maximise customer contract lifetime through proactive support
Lead all non-technical customer communications
Manage the onboarding process for new clients
Collaborate with technical teams to address customer requests
Support the sales team in responding to new customer needs
Coordinate with internal teams to ensure smooth order fulfilment
Resolve customer concerns with empathy and professionalism
Essential Skills & Qualities:
Proven experience in customer service or account management
Outstanding verbal and written communication
Positive, energetic attitude with a customer-first mindset
Desirable

Skills:

Willingness to travel occasionally for client visits
Why Apply?
Opportunity to grow within a fast-paced, supportive environment
Work with a diverse and engaged customer base
Flexible hybrid working options
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.  

Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.

Please note that we are not able to provide support with visa sponsor ships and all applicants must be based in the UK and hold the valid right to work in the UK
INDEED COMM