Customer Service Advisor

Job Description:

Trade Mastermind is the UK’s No.1 business coaching platform for construction and trade business owners. Founded by Joseph Valente, we help tradespeople scale their businesses, increase revenue, and achieve long-term success. With a fast-growing reputation and a passionate team, we are committed to delivering exceptional customer experiences at every stage of the journey.

Are You a People-Person with a Passion for Customer Service?

We are on the lookout for a fun, charismatic, and customer-focused professional to join our team as a Customer Service Specialist. You will play a key role in supporting new clients and ensuring their journey with Trade Mastermind is seamless, rewarding, and successful. If you thrive in a fast-paced, client-driven environment and love building strong relationships, this role is for you!

What You’ll Do

Welcome & Support Clients – Ensure all new clients receive a warm welcome and a smooth onboarding experience.

Managing customer queries and conducting attendance calls to maximise event attendance

Build Strong Relationships – Maintain excellent communication and develop trust with clients to support their business growth.

Proactively Engage – Work closely with clients to understand their needs and provide tailored solutions, support, and up-selling opportunities.

Manage Key Accounts – Support the Head of Key Account Management in handling multiple accounts, ensuring clients receive a bespoke and effective service.

Client Retention & Satisfaction – Monitor and resolve any areas of dissatisfaction, ensuring high retention and satisfaction levels.

Achieve Targets – Maintain a strong pipeline, schedule and book appointments, and work towards key interaction and retention goals.

Collaborate with the Team – Work closely with colleagues to improve customer engagement and drive business success.

What We’re Looking For

Customer-focused mindset – you genuinely care about client success.

Excellent communication skills – you can build rapport with ease.

A proactive approach – you take initiative to solve problems and provide solutions.

Strong negotiation & persuasion skills – you're confident in up-selling when needed.

Organised & detail-oriented – you can manage multiple accounts effectively.

A team player – you work well in a collaborative environment.

Passion for business growth – experience in sales or account management is a plus!

What We Offer:

Salary: £30,000 – £35,000 per annum

Career Development:
Tailored training and sponsored qualifications

Equipment Provided:
Everything you need to succeed from day one

Company Culture:
Supportive, driven, and ambitious team

Modern Office:
High-spec workspace designed for productivity

On-Site Gym:
Stay active without leaving work

Subsidised Canteen:
Fresh, affordable food options

Health & Wellbeing Programme:
Supporting your mental and physical health

Company Events:
Regular socials and team-building activities

Free On-Site Parking

Company Pension Scheme

Private healthcare & pension

20 days holiday + bank holidays

Access to our new 20,000 sq. ft. Trade Mastermind University HQ

Ready to Elevate Your Career?

This is your chance to be part of an industry-leading company where customer service meets business success. If you’re driven, customer-focused, and eager to make a difference, we’d love to hear from you