Receptionist, Customer Service​/HelpDesk

Role Overview

Location:

British Sugar, 1 Samson Place, London Rd, Peterborough, PE7 8QJ

Salary: £24,570 per annum

Working Hours:

Monday-Friday 9:00am-17:00pm

Contract Type: 2 Month Fixed Term Contract

Benefits:
Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World", we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements.

This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

To provide a professional and dedicated reception service, representing the customer as the first point of contact for all users of the building.

• Meet & greet all building users and visitors in a warm, prompt, and professional manner.
• To always project a professional and positive image to both internal and external customers.
• Develop and maintain excellent relationships with all customers and end users.
• Handling queries and complaints via phone, email and general correspondence.
• Understand customer core business offering.
• Maintaining safety and hygiene standards of the reception area.
• To operate a clear desk policy and be responsible for general tidiness and housekeeping within the reception area, ensure the area and its amenities are well presented, clean and well always stocked.
• Maintain visitor records to ensure accurate management information is available on request, including number of visitors to the building, department, and host details.
• Ensure all visitors to the building are made aware of the security and evacuation procedures.
• To carry out as requested any other office duties, which are normal custom and practices.
• Ability to provide general information about the premises and surrounding areas, taxi booking, nearby public transport, car parking, restaurants etc.
• Managing security and telecommunications systems.
• To comply with instructions relating to security and confidentiality.
• Handling of incoming & outgoing deliveries.

• Previous working experience in a customer service environment is essential.
• Articulate and possess good interpersonal and communication skills. They will be able to display an ability to communicate with staff, colleagues and customers at all levels in both verbal and written form.
• Experience of visitor management, telephone, and helpdesk systems is beneficial but not essential.
• Able to work independently and as part of a team.
• Able to organise and prioritise workload.
• Proficient at using computers.
• Excellent people skills, including good listening skills and behavioural awareness with ability to build effective working relationships.

EMCOR UK benefits

• Holiday Buy Scheme - up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive Learning & Development opportunities, including opportunities for progression.
• Access to Flex Benefits:
  Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity day
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy…