Account Director - Mid-Market

Account Director - Mid-Market – Women in Tech

As an Account Director, your role will be pivotal in growing revenue within our Mid-Market customer base. This will be achieved through your deep industry knowledge and ability to build strong and influential relationships with key C‑Suite stakeholders. You will act as an advisor, helping clients to understand their pain points and where our solutions can add real value.

Using appropriate discovery tools, you will gain insights into the needs of our customers, short and long term, leveraging your in-depth knowledge of the Zellis suite of products to increase revenue and ensure customers are empowered to provide exceptional employee experiences.

Executive stakeholder management is key to success for this role. Your ability to influence the buying process from start to finish will be crucial to creating lasting and trusted relationships that positively impact our NPS score, making us the go‑to HR, Payroll, and WFM provider.

Having a growth mindset, you will actively seek new opportunities, enabling you to exceed targets while fostering a customer‑centric culture.

Internal stakeholder management is also key. Working with our experts across the business you'll build a plan aligned to your customers that meets the Zellis business requirements and strategy of the customers for mutual success. You will own and be accountable for that plan.

You will understand customer risk and management to ensure that Zellis retains its customer base.

• Customer Relationship Management:
  Build long‑term relationships with customer C‑Suite members, ensuring their success with our HR, Payroll and WFM software solutions.
• Thought Leadership:
  Act as a trusted partner, being the first person our customers think of for adjoining HR & Payroll services.
• Strategic Planning:
  Create and own account strategies aligned with customer goals and growth targets.
• Revenue Growth:
  Identify upsell and cross‑sell opportunities to expand customer engagement and increase annual recurring revenue.
• Leadership:
  Mentor and guide others to deliver exceptional customer experiences.
• Target Driven:
  Leverage your network and customer relationships to exceed your targets.
• Product Champion:
  Use discovery tools to deep‑dive into our customers’ requirements and provide solutions from our suite of services.
• Demand Generation:
  Turn every conversation into a lead and take proactive actions to drive demand generation.
• Pipeline Management:
  Ensure the pipeline is sufficient to meet or exceed targets.
• Forecast Reporting:
  Maintain accurate forecast information, highlight commercial risks and develop recovery plans.
• Strategic Direction:
  Align all interactions with customers to Zellis strategic goals.
• Market Intelligence:
  Draft a territory strategy using your network and disruptive selling techniques.

• Proven track record in Account Management in the HR, Payroll & WFM tech or SaaS industry.
• Strong understanding of HR, Payroll & WFM processes and software (e.g., ATS, payroll, performance management).
• Exceptional communication, negotiation, and presentation skills.
• Ability to manage multiple high‑value accounts simultaneously.
• Strategic thinker with a results‑driven mindset.

• Experience with complex customers.
• Familiarity with tools like Net Suite, Hub Spot, or similar CRM platforms.
• Knowledge of current HR & Payroll trends and compliance requirements.

At Zellis we create market‑leading HR & Payroll products and services, powering exceptional employee experiences. Our multi‑award‑winning products serve more than five million employees a year, with many FTSE 100, top retailer and university customers.

• Unstoppable together.
• Always learning.
• Make it count.
• Think scale.

Our rewards and recognition program is generous. As part of your benefits package you will receive:

• A competitive base salary, plus cash car allowance and commission.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A wide range of additional flexible benefits across financial & personal well‑being, lifestyle & leisure.

• Mid‑Senior level

• Full‑time

• Sales and Business Development